LiuJo
The New Glam Lounge
Terms and Conditions
 

Summary

1.        LOYALTY PROGRAM NAME. 3
2.        PROMOTER. 3
3.        DURATION OF THE PROGRAM.. 3
4.        TERRITORIAL SCOPE. 3
5.        PROGRAM REGISTRATION.. 3
6.        MEMBERSHIP CARD AND REFERRAL CODE. 4
7.        MY PROFILE E-COMMERCE. 4
8.        OBJECT AND PURPOSE OF THE PROGRAM.. 4
9.        CLUSTERS. 5
10.      PROGRAM PHASES. 5
11.      CALCULATION OF CLUSTER BENEFITS. 5
12.      PRIVE’ STARS AND REWARD STARS. 7
13.      HOW TO EARN THE STARS. 7
14.      REWARD. 9
15.      BENEFITS ASSOCIATED WITH THE CLUSTER. 10
16.      CONTINUOUS DISCOUNTS AND CLUSTER 5. 12
17.      EXCLUSIONS OF SPECIFIC ITEMS, COLLECTIONS AND CAPSULE COLLECTIONS. 12
18.      DISENROLLMENT FROM THE PROGRAM.. 13
19.      EXCLUSION FROM THE PROGRAM.. 13
20.      AMENDMENT TO THE REGULATIONS. 13
21.      SUSPENSION OR EARLY TERMINATION OF THE PROGRAM.. 13
22.      CONSULTING THE REGULATIONS. 14
23.      RESPONSIBILITY. 14
24.      CONTACTS AND ASSISTANCE. 14
25.      APPLICABLE LAW AND JURISDICTION.. 14
26.      PERSONAL DATA PROCESSING. 14
 
 
 
  1. LOYALTY PROGRAM NAME
The New Glam Lounge
  1. PROMOTER
Exelite S.p.A. (ante Liu.Jo S.p.A.), with registered office in Italy, Via Tortona 37 - 20144 - Milano (MI), Iscr. Reg. Imp., C.F. and P.IVA 02322360369, Cap. Soc., 5,000,000.00 (hereinafter, "Liu.Jo" or "Owner").
  1. DURATION OF THE PROGRAM
The Program "The New Glam Lounge" (hereinafter, the "The New Glam Lounge Program" or the "Program") will have a total duration of 35 months (i.e., until February 28, 2027); the term began on April 3rd, 2024. The Program will cease to be effective upon the expiration of the term or upon revocation for cause, as communicated by the Holder at www.liujo.com. The New Glam Lounge Program shall be deemed to be subject to these regulations (hereinafter, the "Regulations"), which each Liu.Jo Customer (hereinafter, the "Customer") accepts by joining the Program. Any special conditions for specific countries or territories will be promptly indicated on the website www.liujo.com, in the relevant country extension.
  1. TERRITORIAL SCOPE
The Program will be valid in the following countries (hereinafter, jointly, the "Territory") where there are Liu.Jo stores and e-commerce stores participating in the Program:
  • Austria;
  • Belgium;
  • France;
  • Germany;
  • Italy;
  • Luxembourg;
  • Malta
  • Poland;
  • Portugal;
  • Czech Republic;
  • Spain;
  • Switzerland.
Liu.Jo stores participating in The New Glam Lounge Program can be found at following link.
  1. PROGRAM REGISTRATION
Participation in the Program is free of charge and is reserved for all individuals (consumers) of legal age registered in the Liu.Jo database (hereinafter referred to as "Customers").
Customers may enroll in the Program in the manner set forth below and by expressly agreeing to the terms and conditions of these Rules. Customers participating in the Program will also be referred to below as the "Participant."
At enrollment in the Program, Clients will be given the opportunity to give consents for the use of their personal data for marketing and profiling purposes, if such consents have not already been acquired in the past.
Joining The New Glam Lounge Program can be done in the following and alternative ways:
  • by applying at a physical store and with the support of a Liu.Jo operator;
  • online through:
    • registration form that participant can find on the Liu.Jo e-commerce site (E-commerce Sign Up Form);
    • reserved area of the website www.liujo.com, where it will be possible for registered Customers to join the Program;
If the application is submitted online, it is not necessary to submit it offline, and vice versa.
The provision of valid and truthful identifying information about the Participant is a necessary condition for access to The New Glam Lounge Program.
Liu.Jo will not conduct any verification regarding the truthfulness and accuracy of the information provided by the Participant and assumes no responsibility in this regard. However, if doubts arise regarding one or more accounts with suspicious identities, Liu.Jo reserves the right to exclude the Participant from the Program.
  1. MEMBERSHIP CARD AND REFERRAL CODE
When a Customer enrolls in The New Glam Lounge Program, he or she becomes in effect a Program Participant, with his or her own unique identifier in reference to the specific Program. The Participant, once enrolled in the Program, will receive a welcome e-mail containing a welcome coupon (the specifics of the welcome coupon are described below in Article 14). The Membership Card will be active for the entire duration of the Program and valid for active Participants only.
Seven days after enrolling in the Program, the Participant will receive an e-mail containing a unique recognition code (hereinafter "My Code") that the Participant can share with his or her friends and family. How to use the My Code is described in Article 13 ("My Friend, Your Friend" initiative). The My Code will be active for the duration of the Program and valid for Program Participants.
  1. MY PROFILE E-COMMERCE
Participants who have access to the Liu.Jo e-commerce portal can view their Program information in a dashboard located within the “The New Glam Lounge” area, which will indicate:
  • membership Card Number;
  • My Code;
  • level (hereinafter referred to as "Cluster");
  • Reward Stars obtained;
  • benefits attributed;
  • vouchers to be redeemed or used;
  • activities (movement history in relation to Stars and vouchers).
The method for awarding Reward Stars and Privé Stars is described in Article 12 of the Regulations.
  1. OBJECT AND PURPOSE OF THE PROGRAM
The New Glam Lounge Program represents a tool for promoting awareness of the Liu.Jo world, not only through the offer of products, discounts, and exclusive benefits, but through real personalized shopping experiences.
How to access these benefits, which are reserved for Program participants, are described in the following articles.
  1. CLUSTERS
The New Glam Lounge Program allows Participants to reach different levels, hereinafter referred to as “Clusters,” based on certain actions performed.
There is a total of five Clusters that can be achieved by gaining Privé Stars, the points required to climb up the Clusters, in The New Glam Lounge Program (see below).
The table below summarizes the Clusters and the corresponding Privé Stars that must be obtained to reach the various Clusters:
 

 		 Privé Stars
 		 Cluster
 
 1
 		 0 to 199 Privé Stars
 		 Bronze Privé
 
 2
 		 200 to 399 Privé Stars
 		 Silver Privé
 
 3
 		 400 to 1499 Privé Stars
 		 Gold Privé
 
 4
 		 1500 to 2499 Privé Stars
 		 Platinum Privé
 
 5
 		 from 2500 Privé Stars
 		 Diamond Privé
 

Depending on the Cluster achieved, it is possible to enjoy different Benefits. The Cluster that determines the Benefits available is called Cluster Benefit. The Cluster Benefit is calculated according to the rules described in Article 11 of the Regulations. The benefits associated with each Cluster Benefit are described in Article 15.
On April 3rd, 2024, the starting date of the Program, all Participants will start at zero Reward Stars, zero Privé Stars, and at a Bronze Privé Cluster.
  1. PROGRAM PHASES
The start and end dates of the various phases of The New Glam Lounge Program are listed below:
  • First phase: April 3, 2024 – August 31, 2024;
  • Second phase: September 1, 2024 – February 28, 2025;
  • Third phase: March 1, 2025 – February 28, 2026;
  • Fourth phase: March 1, 2026 – February 28, 2027.
Each Customer who joins the Program (at any stage) becomes a Program Participant and will start in the Bronze Cluster, with zero Privé Stars and zero Reward Stars.
  1. CALCULATION OF CLUSTER BENEFITS
Customers who made purchases between September 1, 2023, and March 28, 2024, inclusive (i.e., before the start of the Program) will start in the Bronze Privé Cluster, but will be placed in the Cluster Benefit achieved by adding up the transactions made from September 1, 2023, to March 28, 2024, inclusive.

For example: if the Customer has made purchases totaling 300 Stars between September 1, 2023, and March 28, 2024, on April 3, 2024, they will start like all Participants from the Bronze Cluster with zero Privé Stars, but will be able to enjoy the benefits of the Silver Privé Cluster until the end of the first phase of the Program (i.e., August 31, 2024). A necessary condition for enjoying this benefit is enrollment in the Program.
Therefore, on April 3rd, 2024, all Participants will start as follows:
  • Starting Cluster: Bronze Privé;
  • Cluster Benefits: based on total spending from September 1st 2023 to March 28th, 2024 inclusive;
  • Zero Privé Stars;
  • Zero Reward Stars.
At the end of each phase of the Program, Privé Stars will be reset to zero and the Participant will return to the Bronze Privé Cluster. However, each Participant will continue to enjoy the Benefits associated with the cluster achieved during the program phase.

For example: Participants who reach the “Gold Privé” Cluster at the end of the Program phase will start again from the “Bronze Privé” Cluster in the next phase, but will still be able to enjoy the benefits of the “Gold Privé” Cluster until the end of the new phase. If the Participant reaches a higher Cluster during the new phase (e.g., Platinum Privé), they will enjoy the benefits of the new Cluster.

Customers who enrolled in the Program between April 3, 2024, and August 31, 2024, were assigned Cluster Benefits based on transactions between September 1, 2023, and March 28, 2024, inclusive, and 0 Privé/Premium Stars. For customers who enrolled in the Program between 09/01/2024 and 02/28/2025, previous transactions were not taken into account for the calculation of Cluster Benefits, so the Participant started with 0 Privé/Reward Stars and from the Bronze Privé Cluster.

As from 01/03/2025, Cluster benefits for Loyalty Customers will be recalculated based on the amount they spent the year before (01/03/2024 to 28/02/2025), regardless of the date of subscription.

Even for Customers who join the Program after 01/03/25 but before 28/02/2026, if already recorded in the database and if all transactions have been correctly associated with their Account, the Cluster benefit will also be based on how much they spent from 01/03/2024 to 28/02/2025. The time span included in the calculation of the entry Cluster benefit does not depend on the date of subscription during such phase, but is constant from 01/03/2024 to 28/02/2025.

For example: if the Customer has made purchases totaling 300 Stars between March 1, 2024, and February 28, 2025, on March 1, 2025, they will start in the Bronze Cluster with zero Privé Stars, like all Participants, but will be able to enjoy the benefits of the Silver Privé Cluster until the end of the new phase (February 28, 2026). To enjoy this benefit, you must be enrolled in the Program. If you reach a higher Cluster during the new phase (e.g., Platinum Privé), you will enjoy the benefits of the new Cluster.

Therefore, on March 1st 2025, all Participants will start as follows:
  • Starting Cluster: Bronze Privé;
  • Cluster Benefits: based on total spending from 01/03/2024 to 28/02/2025 (inclusive);
  • Zero Privé Stars;
  • Reward Stars: total spending from 03/04/24 to 28/02/25.

From March 1st  2026, beginning of the fourth phase of the Program, all Participants will start from zero Privé Stars and Bronze Privé Cluster. However, Participants will still be able to enjoy the benefits of the Cluster Benefit they achieved at the end of the previous phase. If a Participant reaches a higher Cluster during the new phase (e.g., Platinum Privé), they will enjoy the benefits of the new Cluster.

For example: Participants who reach the “Gold Privé” Cluster at the end of the Program phase will start again from the “Bronze Privé” Cluster in the next phase, but will still be able to enjoy the benefits of the “Gold Privé” Cluster until the end of the new phase. If the Participant reaches a higher Cluster during the new phase (e.g., Platinum Privé), they will enjoy the benefits of the new Cluster.
Therefore, on March 1st  2026, the starting situation for all Participants will be as follows:
  • Starting cluster: Bronze Privé;
  • Cluster Benefit derived from the calculation of expenses incurred from March 1, 2025, to February 28, 2026, inclusive, as a participant in the program, i.e., after joining the Program;
  • zero Privé Stars;
  • Reward Stars: amount accumulated from the date of joining the Program.
 
  1. PRIVE’ STARS AND REWARD STARS

The Program provides two types of points.
Specifically:
  • Privé Stars are Points useful in defining the Cluster to which the Participant belongs (see table given in Article 9);
  • Reward Stars are Points that can be used to obtain certain Rewards (described and listed in Article 14).
Conditions necessary to receive Stars:
  • be active Participants in the Program;
  • identify yourself as a Program Participant at the time of purchase (or at the time of taking an action aimed at earning Stars).
Privé Stars and Reward Stars are awarded at the same time and in the same amount.
For example: if, against a purchase, the Participant is disbursed 200 Privé Stars, at the same time he/she will also be disbursed 200 Stars Rewards (and vice versa).
Upon reaching the "Gold Privé" Cluster or higher Clusters, twice as many Stars will be awarded for each purchase (see "Smart Conversion" benefit in the table in Article 15 for more details).
Privé Stars reset at the end of each phase; Reward Stars, on the other hand, remain for the duration of the Program.
  1. HOW TO EARN THE STARS
Stars may be obtained against:
  • an amount spent: the Participant receives an amount of Stars proportional to the amount spent;
  • a certain action: the Participant receives a predetermined amount of Stars upon the completion of certain actions.
Below is the summary table:
 
Action
 		 Description
 		 Stars obtained
 
My Friend Your Friend Initiative

 		 A Participant who invites a friend or family member to enroll in the Program will receive Stars if the friend or family member uses the Participant's My Code at the time of enrollment.
The friend or family member will have the same ways to enroll in the Program as the Participant.
Upon registration, the friend or family member will receive the same amount of Stars as the Participant who invited him/her.
 		 20 Privé Stars
 
20 Reward Stars
 
If the friend or family member makes a purchase after enrollment in the Program, at a store or online, the Participant who invited him/her will be rewarded with:
 		 20 Privé Stars
 
20 Reward Stars
 
Personal Shopper
 		 Participants who book an in-store appointment to discover the new collection assisted by the personal shopper will receive:

NOTE: this action entitles the Participant to the Stars indicated for a maximum of three times per phase.
No Stars will be awarded if the appointment is cancelled or if the Participant fails to show up for the appointment.
 		 25 Privé Stars
 
25 Reward Stars
 
Stars to Purchase in Store/Online[P4I1] 
 		 Participants who make in-store and/or online purchases will be rewarded with:

NOTE: cents will not be taken into account for the purpose of calculating the Stars attributable (e.g., for €300.99 spent, 300 Privé Stars and 300 Reward Stars will be awarded);
Only euros spent on the purchase of merchandise will be converted to Stars; therefore, euros spent on ancillary services, such as shipping costs, will not entitle to Stars;
When purchasing discounted items, the final price paid by the Customer will be considered for the purpose of awarding Stars.
 		 1 Privé Star for every euro spent

If the Participant reaches at least the Gold Privé Cluster.

2 Privé Stars for every euro spent
 
1 Reward Star for every euro spent

If the Participant reaches at least the Gold Privé Cluster.

2 Reward Stars for every euro spent
 
Stars to purchase in Outlet[P4I2] 
 		 Participants who make purchases at the outlets will be rewarded with:

NOTE: cents will not be kept for the purpose of calculating the Stars attributable (e.g., for €300.99 in spending, 75 Privé Stars and 75 Reward Stars will be awarded);
Only euros spent on the purchase of merchandise will be converted to Stars; therefore, euros spent on ancillary services, such as shipping costs, will not entitle to Stars;
When purchasing discounted items, the final price paid by the Customer will be considered for the purpose of awarding Stars.
 		 0.25 Privé Stars for every euro spent
 
0.25 Reward Stars for each euro spent
 
Multi-store experience
 		 Participants who purchase in at least two different stores are rewarded with:

NOTE: the initiative is also applicable for a purchase made in store and a purchase made online. This action entitles you to the Stars indicated only once per phase.
 		 25 Privé Stars
 
25 Reward Stars
 
Total look Liu.Jo
 		 Participants who purchase at least three items, in a single act of purchase (thus with the issuance of a single receipt), are rewarded with:
 		 30 Privé Stars
 
30 Reward Stars
 
Fill out Survey
 		 Participants who join the surveys sent by Liu.Jo are rewarded with:

NOTE: the Participant may only complete a survey once per submission. Each survey has a unique invitation code for the specific survey about the Participant. Stars may be earned with the same survey type only upon a new survey or invitation for the Participant.
 		 50 Privé Stars
 
50 Reward Star
 

Gift Card: in the event that a Participant makes purchases using a Gift Card (itself purchased by another Customer), it is the Participant using the Gift Card who will receive the Stars related to the purchase.
The assignment of Stars is done differently for in-store or e-commerce purchases:
  • for in-store purchases Stars are awarded the day after the purchase and any subsequent returns will not be considered.
  • for e-commerce purchases Stars are awarded after 35 days of purchase (and are calculated net of returns).
  1. REWARD
The New Glam Lounge Program provides the opportunity to redeem certain Rewards using accumulated and expendable Reward Stars.
Rewards are redeemable by the Participant, who has the option of exchanging Reward Stars for Rewards (e.g., Shopping Coupons).
 
Reward
 		 Description
 		 Value
 
Welcome coupon
 		 Customers who enroll in The New Glam Lounge Program receive a voucher with 10% off to be used within 90 days of its issuance.

The voucher can be used both in-store* and online and cannot be combined with other promotions or coupons.
 		 1 voucher = 10% discount
 

 
 		 150 Reward Stars = 1 free shipping voucher for online purchases.
 

 
 		 200 Reward Stars = 10€ off
 
Shopping voucher
 		 Participants belonging to Clusters 1, 2, 3 and 4 can use the Reward Stars obtained for claiming a discount both in store and online.


NOTE: the shopping voucher (which cannot be combined with other coupons/promotions) cannot be used for purchases made at outlets, to purchase products on sale or promotion, and to purchase Gift Cards. Only one shopping voucher can be requested and used per day. If the voucher is created but not used by 23:59 of the same day, the reward stars will be credited back to the customer's balance. Shopping vouchers are non-refundable and cannot be converted into cash.

 		 400 Reward Stars = 20€ off
 
600 Reward Stars = 30€ off
 
800 Reward Stars = 40€ off
 
1000 Reward Stars = 50€ off
 
Voucher Tailoring
 		 Participants belonging to Clusters 2, 3 and 4 will be able to use the tailoring service (e.g. hems, zippers...) by redeeming a Voucher with the corresponding Reward Stars.
To book the tailoring service, you must physically go to the store of your choice.
 		 500 Reward Stars = 1 tailoring voucher
 

*Participants are advised that at the following outlet stores, in addition to the accumulation of Stars based on purchases made, it will be possible to apply for and take advantage of the Welcome coupon: Serravalle Designer Outlet, Outlet Mantova Village, Castel Romano Designer Outlet, Scalo Milano Outlet, Fidenza Village, La Reggia Designer Outlet.
It will not, however, be possible to use other types of Reward.
  1. BENEFITS ASSOCIATED WITH THE CLUSTER
Benefits are privileges assigned to Participants based on the Cluster Benefit achieved:
 
Cluster Benefit
 		 Description
 		 Beneficiary Clusters
 
Personal Chat
 		 Participants will be able to interact with Store Managers/Assistants through various channels:
 
  • Phone;
  • WhatsApp;
  • SMS.
 Cluster 3
Cluster 4
Cluster 5
 
Birthday Coupon
 		 The Participant receives a voucher 7 days before his/her birthday date which will remain valid for 30 days from the date of its issuance.*

NOTE: the Birthday Coupon cannot be combined with other coupons or promotional initiatives.
 		 Cluster 1: 10% discount
 
Cluster 2 and 3: 15% off
 
Cluster 4 and 5: 20% discount
 
Exclusive events
 		 The Participant is invited to exclusive in-store events.
 		 Cluster 4
Cluster 5
 
Vip Sale*
 		 The Participant, according to the Cluster they belong to, can access the sales in preview, online and in store.
 		 Cluster 3: 5-day sales preview*
 
Cluster 4: 10-day sales preview*
 
Cluster 5: 14-day sales preview*
 
Free home delivery (e-commerce)
 		 Participant who purchases garments through Liu.Jo e-commerce does not incur any home delivery cost for their order.
 		 Cluster 4:
 
  • free standard shipping;
  • express for a fee;
Cluster 5:
 
  • free standard and express shipping
Buy from store
 		 A Participant who requests to purchase an item in store, but it is not in stock, may request that it be shipped to his or her home free of charge.

NOTE: shipping service can only be carried out in the country of the store where the request is made.
 		 Cluster 3
Cluster 4
Cluster 5
 
Free home delivery (Boutique)
 		 Participants who purchase garments at the Liu.Jo physical store can request to have their purchases delivered to their home without incurring any additional costs.

NOTE: this benefit can be used for a maximum of four times per year.
 		 Cluster 5
 
Smart conversion
 		 The Participant who receives the Stars for every euro spent will see double of the Stars recognized for every euro he or she spends.

Note: smart conversion will also be applied to Customers who made purchases from 01/09/2023 to 28/03/2024 (see Article 9 for more details).
 		 Cluster 3
Cluster 4
Cluster 5

In store: 1 euro = 2 Privé Stars and 2 Reward Stars

Outlet: $0.50 = 1 Privé Star and 1 Reward Star
 
Denim customization
 		 A Participant who has purchased a Liu.Jo jean may request its customization. This will involve removing the harness present on the jeans to insert a custom-made one bearing the Participant's initials.

NOTE: benefit can be used for a maximum of six times per year
 		 Cluster 5
 
Service Tailoring
 		 The Participant interested in modifying the purchased garments, to adjust the fit, can bring them to his or her Liu Jo store of choice and make his or her modification requests to the store assistants (e.g. changes in hems, zippers...).

Note: benefit usable for a maximum of four times per year
 		 Cluster 5
 
Styling Session
 		 Participants are invited to the Store for two styling session per year accompanied by refreshments.
 		 Cluster 4
Cluster 5
 
Color Discovery
 		 The Participant can go to the store to make a meeting in order to find out which colors and fabrics best suit own complexion and characteristics.

Note: benefit usable for a maximum of two times per year
 		 Cluster 2
Cluster 3
Cluster 4
Cluster 5
 

*With regards to VIP sales, Liu.Jo reserves the right to make exceptions on a local basis to the terms of access to sales, the starting dates of the Vip Sale will be communicated in writing to the participants.

*Participants are advised that at the following outlet stores, in addition to the accumulation of Stars based on purchases made, it will be possible to apply for and take advantage of the Birthday coupon: Serravalle Designer Outlet, Outlet Mantova Village, Castel Romano Designer Outlet, Scalo Milano Outlet, Fidenza Village, La Reggia Designer Outlet. It will not, however, be possible to use other types of Benefits.
  1. CONTINUOUS DISCOUNTS AND CLUSTER 5
A Participant who reaches certain thresholds of Privé Stars automatically gets a fixed discount until the end of the phase following the one in which the status is obtained:
  • upon reaching 2,500 Privé Stars: 10% fixed discount until the end of the phase following the phase in which the status is obtained;
  • upon reaching 6,000 Privé Stars: 15% fixed discount until the end of the phase following the phase in which the status is obtained.
Upon reaching Cluster 5 (i.e., when the 2,500 Privé Stars threshold is exceeded), the Participant will no longer be able to use the Reward Stars to receive discounts or use the tailoring service as the continuous discount CANNOT be combined with other discounts and the tailoring service is already guaranteed free of charge upon reaching Cluster 5 (for a maximum of two times per phase).
  1. EXCLUSIONS OF SPECIFIC ITEMS, COLLECTIONS AND CAPSULE COLLECTIONS
Liu.Jo reserves the right, at its sole discretion, to exclude specific items, product lines, collections or capsule collections from the Programme. Excluded products will not allow the accumulation of Stars, discounts, coupons, vouchers, benefits or any other advantage provided by the Programme, nor can they be purchased using them.
Liu.Jo is not required to justify its decisions regarding exclusions.
Participants are invited to check, before each purchase, whether the Programme applies to the products of interest.
  1. DISENROLLMENT FROM THE PROGRAM
Participants may terminate their participation in The New Glam Lounge Program at any time:
  • On the website www.liujo.com in the " The New Glam Lounge " section;
  • at the store Liu.Jo;
  • by contacting Liu.Jo by e-mail at customerservice@liujo.com.
At the time a Participant unsubscribes from The New Glam Lounge Program:
  • maintains the Cluster until the end of the phase;
  • keeps the Privé Stars until the end of the phase;
  • keeps the Reward Stars until the end of the Program (not usable);
  • retains Benefits until the end of the following phase (not usable);
  • Vouchers will be there until their natural expiration date (not usable).
Stars, Benefits and Vouchers will not be redeemable until the Client re-enrolls in The New Glam Lounge Program.
In fact, disenrollment does not entail the simultaneous deletion of the data collected (e.g. Stars accumulated, etc.), unless the request to disenroll from the Program is accompanied by a specific and express request to delete one's data.

Therefore, all of Participant's data will continue to be stored in Liu.Jo's database as described in the specific privacy policy.
If the Client decides to re-enroll (thus becoming a Participant again), he/she has the right to acquire again Cluster, Voucher, Benefit and Stars that he/she had at the time of disenrollment, subject to the application of the general Program rules (e.g., phaseality, according to which at the end of each phase the Privé Stars are reset).
  1. EXCLUSION FROM THE PROGRAM
Liu.Jo may exclude a Participant from The New Glam Lounge Program, revoking participation with immediate effect, for cause, by giving written notice to the Participant containing the relevant reasons. Just cause includes, but is not limited to, fraudulent or abusive use of The New Glam Lounge Program (e.g., sharing of false generalities or information) or other violations of the Rules or applicable laws. Such a situation will result in the loss of benefits associated with participation in The New Glam Lounge Program. Excluded Participants will not be entitled to receive compensation or damages of any kind. The Promoter shall also not be liable for any damages or losses resulting from exclusion from the Program.
  1. AMENDMENT TO THE REGULATIONS
Liu.Jo reserves the right to supplement or modify the Rules taking care that the modifications made do not affect the rights acquired by the Participants. Any changes will be made known to Participants through special notices by e-mail and on the website www.liujo.com, at least 20 days in advance, in the area dedicated to the Rules and The New Glam Lounge Program. If the Participant does not intend to accept the changes made, he/she will have the right to cancel his/her participation in accordance with Article 17 above.
  1. SUSPENSION OR EARLY TERMINATION OF THE PROGRAM
Liu.Jo may suspend or terminate The New Glam Lounge Program before the date indicated in Article 3. Early termination and suspension (with their respective consequences) shall be communicated to Participants at least 20 days in advance or, with reference to suspension, as far in advance as possible and, at the latest, no later than the day before it takes effect. Such communication may be made by Liu.Jo through the website www.liujo.com, at the stores participating in the Liu.Jo-branded program or through other communications related to The New Glam Lounge Program and will includes the causes of the early termination.
Should the Program be interrupted or terminated early for any reason, Participants shall not be entitled to receive compensation or damages of any kind. The Promoter shall also not be liable for any damages or losses resulting from the early termination of the[P4I3]  contest.
  1. CONSULTING THE REGULATIONS
These Rules and Regulations will be available to Participants:
  • at www.liujo.com;
  • upon request, at Liu.Jo stores.
  1. RESPONSIBILITY
Each party shall not be held liable if the failure to fulfill their obligations is attributable to the act of a third party, the fault of the other party, or an event of absolute necessity. With respect to Program-related processes carried out online, Liu.Jo cannot guarantee that they will be uninterrupted and error-free. Liu.Jo cannot be held responsible for events due to force majeure, failures and technical problems concerning hardware, programs and software or the Internet network, which could result in the total or partial suspension or termination of the Program.
  1. CONTACTS AND ASSISTANCE
For any questions or complaints regarding the Program, Participants may consult the section dedicated to The New Glam Lounge Program on the website www.liujo.com and contact Customer Service at customerservice@liujo.com.
  1. APPLICABLE LAW AND JURISDICTION
All rights and obligations arising from these Rules shall be governed by applicable law based on habitual residence of the consumer. Any dispute arising out of these Rules, its interpretation, effectiveness, or termination, as well as in general from participation in The New Glam Lounge Program shall be subject exclusively to the Court of the Participant's place of residence.
  1. PERSONAL DATA PROCESSING
Participants' personal data will be processed by Liu.Jo as data controller, in compliance with the provisions of European Regulation (EU) 2016/679 (“GDPR”) and subsequent amendments and/or additions, including through the use of electronic tools, for purposes related to participation in the Program.
A copy of the privacy policy is available at www.liujo.com.
 
 [P4I1]1 Franc = 1 Privé Star and 1 Reward Star
5 Zloty = 1 Privé Star and 1 Reward Star
25 Czech crowns = 1 Privé Star and 1 Reward Star
 
 [P4I2]1 Franc = 0,25 Privé Stars and 0,25 Reward Stars
5 Zloty = 0,25 Privé Stars and 0,25 Reward Stars
25 Czech crowns = 0,25 Privé Stars and 0,25 Reward Stars
 
 [P4I3]Indicare cosa avviene ai premi maturati alla scadenza del loyalty e per quanto tempo, dopo il termine, gli sconti e i premi possono essere reclamati.
 
 
 [P4I1]1 Franc = 1 Privé Star and 1 Reward Star
5 Zloty = 1 Privé Star and 1 Reward Star
25 Czech crowns = 1 Privé Star and 1 Reward Star
 
 [P4I2]1 Franc = 0,25 Privé Stars and 0,25 Reward Stars
5 Zloty = 0,25 Privé Stars and 0,25 Reward Stars
25 Czech crowns = 0,25 Privé Stars and 0,25 Reward Stars
 
 [P4I3]Indicare cosa avviene ai premi maturati alla scadenza del loyalty e per quanto tempo, dopo il termine, gli sconti e i premi possono essere reclamati.